So I'm not much of a complainer but, I am when I pay top dollar and get a cut rate service. I bought a new set of tires from Baxter Tire in Pasadena for my 2013 Passat and is the first set of new since I bought it brand new. Immediately the front left tire was leaking and took it back to be fixed. Leaked again and took it back again they said it should be fixed. Leaked again, took it back to get an oil change and tire rotation. Of course I asked if they fix the tire again. I got it back, no tire rotation and the front in wobbled like I hit an IED and they said I was crazy no leak. My wife kept driving it and adding air because who has the time to keep taking their car to a bunch of crack heads to finally do a job correctly. So I called the manager this morning and explained my frustrations and the issues. He said bring it in and he will take care of it. I get the car back this afternoon and they just rotatesd the front tire with the back tire and squirted silicone on the bead instead of swapping out the defective tire. Get this smoke he tried to blow up my skirt "tires are rotated and if it keeps leaking you will need to change the rim due to corrosion". Guess what Chief, your the first person to touch my perfect rims and the last I checked a tire rotation includes moving both front tires to the back. Look at the pictures all the break dust on my rims is on the right side and none on the front. Avoid this place like the plague.....They will never touch my car again and it's a shame because it's the second set of tires I have bought from them including oil changes and vehicle inspections. Fool me once shame on you, fool me twice shame on me. I would never treat one of my customers like this and this shop is forever on the naughty list.
Been using them for several years,the front end man, Jeff is great on customer service. They do not try to sell you add-ons to boost the price. It is a fair and honest shop. I highly recommend them.
I get my oil change and tire rotation done every 3000 to 4000 miles. They do a wonderful job and keeping their appointments running on time and let you know if they are running behind. While there the staff is always friendly and very welcoming. They let you know if something needs to be looked at and try to accommodate in any way they can. Its a great full service shop
Baxter is the best auto repair shop I've every used. They are honest, caring and the work is done on time. They do what is needed at a fair price. I have never needed to go back after a repair; they do it right the first time! EXCELLENT
Great! Always polite and really listen. Very happy with results!
Baxter Tire Auto is a US Car Repair based in Pasadena, Maryland. Baxter Tire Auto is located at 2904 Mountain Rd, Pasadena, MD 21122, USA.
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